Terms and Conditions

Last updated: January 26, 2025

Terms and Conditions

Welcome to Tim Logistics. By using our platform, you agree to comply with and be bound by the following terms and conditions.

1. User Terms

For users requesting delivery services:

  • You must provide accurate delivery information including pickup and drop-off locations
  • You are responsible for ensuring the items being delivered comply with our policies and local laws
  • Payment must be made through our approved payment methods
  • Cancellation policies and associated fees may apply
  • You agree to treat delivery agents with respect and professionalism

2. Delivery Agent Terms

For delivery agents using our platform:

  • You must maintain valid identification and required licenses
  • You are responsible for your own transportation equipment and maintenance
  • You must follow prescribed delivery routes and timing guidelines
  • You agree to handle packages with care and maintain professional conduct
  • Commission rates and payment terms as agreed upon registration apply

3. Platform Usage

General platform terms:

  • Users and agents must maintain accurate profile information
  • The platform's rating system must be used honestly and fairly
  • Any disputes will be handled through our official support channels
  • We reserve the right to suspend accounts for policy violations
  • Platform fees and rates may be updated with notice

4. Liability

Important liability information:

  • We provide the platform to connect users and delivery agents
  • Insurance coverage details and limits as specified in our policies
  • Users are responsible for accurately declaring package contents
  • Force majeure conditions may affect delivery guarantees

5. Privacy and Data

Your data protection rights:

  • Location tracking is essential for service delivery
  • Personal information is protected as per our Privacy Policy
  • Communication records may be maintained for quality assurance
  • Data sharing with necessary third parties for service provision

By using Tim Logistics, you acknowledge that you have read, understood, and agree to these terms and conditions.